Terms & Conditions – Keymo
Last updated: 06 December 2025
These Terms & Conditions (“Terms”) govern your use of the Keymo mobile application and related services (collectively, the “Service”) provided by [Keymo Technologies / Company Name] (“Keymo”, “we”, “us”, “our”).
By creating an account, accessing or using Keymo, you agree to be bound by these Terms. If you do not agree, please do not use the Service.
1. What Keymo Does
Keymo is a platform that connects:
Clients – property owners, tenants, investors or authorized users
On-site Agents (“Keymo Agents”) – independent providers who visit properties and share basic on-ground information
Keymo allows Clients to request property visits, and Keymo Agents to accept and complete those visits.
We provide technology and coordination only.
We are not a real-estate agent, broker, inspector, or property manager.
2. Eligibility
To use Keymo, you must:
Be at least 18 years old
Have the legal capacity to enter into a binding contract
Provide accurate information during registration and keep it updated
We may refuse, suspend or terminate any account at our sole discretion.
3. Your Account & Security
You are responsible for maintaining the confidentiality of your login details.
All activity under your account is considered your activity.
Notify us immediately at [support@keymo.app
] if you suspect unauthorized access.
We are not liable for any loss arising from your failure to secure your account.
4. Booking Property Visits
As a Client, you can:
Create a visit request by selecting:
Property address / pin location
Date and time
Basic instructions (e.g. photos required, meter readings, access notes)
A visit is considered accepted when a Keymo Agent confirms it in the app.
We do not guarantee that an agent will always be available for every request, location or time.
Keymo may limit the number of active visits per user, per property, or per day as needed.
5. Payments & Fees
Fees for each visit (and any service charges or taxes) will be shown in the app before you confirm the booking.
By confirming a booking, you authorize Keymo and its payment partners to charge the shown amount using your selected payment method.
Some bookings may require full pre-payment or a deposit.
Keymo may charge a platform/service fee on top of the agent’s fee.
Except where our cancellation/refund rules allow, payments are generally non-refundable once the visit is completed or marked as a no-show.
6. Cancellations & No-Shows
Client cancellations
You may cancel a visit through the app, subject to the cancellation window shown at the time of booking (for example: free cancellation up to X hours before the visit).
Late cancellations may be partially or fully charged.
Agent cancellations
If a Keymo Agent cancels, we may attempt to reassign another agent where possible.
If we cannot reassign, you may receive a refund or credit in line with our policy.
No-Show (Client)
If the client or contact person is not available at the location at the scheduled time, or access to the property is not possible, the visit may be marked as a no-show and fees may still apply.
7. What Keymo Agents Do (and Don’t Do)
Keymo Agents generally:
Visit the property/location specified in the request
Confirm location and basic surroundings
Capture photos/videos as requested (where reasonable and lawful)
Check basic visible conditions, meters or utilities (if specified and safely accessible)
Provide short notes or a simple summary
They do not:
Provide professional legal, structural, engineering, valuation or safety inspection services
Guarantee property quality, title, ownership, legality, or suitability
Make binding commitments on your behalf with landlords, sellers or third parties
Any information shared is observational and for convenience only.
You remain responsible for your own decisions and due diligence.
8. User Responsibilities
As a Client, you agree to:
Provide accurate address, access and contact details
Ensure the property can be lawfully entered or viewed
Not request illegal, unsafe or inappropriate tasks
Respect the time and safety of Keymo Agents
Comply with all applicable laws and regulations
As a Keymo Agent, you agree to:
Provide honest, accurate observations to the best of your ability
Respect the property, neighbours and privacy of all parties
Not damage or misuse any property or keys
Follow instructions in the app, within legal and reasonable limits
Comply with local laws, including any licenses or registrations required
Keymo is not responsible for agreements or side-arrangements made outside the app.
9. Prohibited Activities
You must not:
Use Keymo for any illegal, fraudulent or harmful purpose
Harass, abuse, threaten or discriminate against any user or agent
Attempt to bypass the platform to avoid fees (e.g., moving all future work off-app)
Interfere with or disrupt the Service, servers or networks
Reverse engineer, decompile or copy the app’s code or design
Upload content that is defamatory, obscene, hateful or violates any rights
We may suspend or terminate your access if we believe you have violated these rules.