Privacy Policy – Keymo
Last updated: 06 December 2025
This Privacy Policy explains how Keymo (“Keymo”, “we”, “us”, “our”) collects, uses and protects your information when you use the Keymo mobile application and related services (together, the “Service”).
By using Keymo, you agree to the collection and use of information in accordance with this Policy.
1. Information We Collect
We may collect the following types of information:
1.1 Account Information
When you create an account or use Keymo, we may collect:
Full name
Email address
Phone number
Password (stored in encrypted/hashed form)
Profile details (optional)
1.2 Property & Visit Information
Property addresses and map location (coordinates)
Visit details (date, time, purpose, instructions)
Notes or instructions provided by you
Photos, videos or reports generated during a visit
1.3 Location Data
Client location – when selecting or confirming an address/location
Agent location – during an active visit to enable navigation and status tracking
You can control some location permissions through your device settings, but certain features may not function without location access.
1.4 Device & Usage Data
We may automatically collect:
Device type, operating system, app version
IP address
Language and region
Log data (actions in the app, timestamps)
Crash reports and analytics (to improve stability and performance)
1.5 Payment Information
Payments may be processed via third-party payment providers.
We typically do not store your full card details on our own servers. Such information is handled by the payment gateway according to their own security and privacy policies.
We may store:
Transaction IDs
Payment status
Partial card details/masked info (if provided by payment processor)
1.6 Communications
Messages or emails sent to our support team
Feedback, ratings and reviews
In-app communication logs (where applicable)
2. How We Use Your Information
We use your information to:
Create and manage your Keymo account
Process property visit requests and assign agents
Show live or updated status of visits in the app
Generate and display visit history, notes and reports
Communicate with you about bookings, changes and support
Process payments and prevent fraudulent transactions
Improve, analyze and optimize the Service
Enforce our Terms & Conditions and protect our rights and users
Comply with legal obligations
3. Legal Basis (Where Applicable)
Depending on your location, our legal basis for processing your personal data may include:
Your consent
Performance of a contract (providing the Service you requested)
Our legitimate interests (e.g., improving safety, preventing misuse)
Compliance with legal obligations
4. How We Share Your Information
We may share your information with:
4.1 Keymo Agents / Providers
To complete your requests, we share relevant details with agents, such as:
Property address and location
Contact name and phone number
Visit time and instructions
4.2 Service Providers
We may use third-party companies for:
Hosting and cloud storage
Analytics and crash reporting
Payment processing
Push notifications
Customer support tools
These providers process data on our behalf and are expected to protect it appropriately.
4.3 Legal & Safety
We may disclose information:
If required by law, regulation or legal process
To respond to valid requests from authorities
To protect our rights, property, users or the public
To investigate fraud, security issues or misuse
4.4 Business Transfers
If Keymo is involved in a merger, acquisition, restructuring or sale of assets, your information may be transferred as part of that transaction. We will aim to ensure that any new entity continues to respect this Policy.
We do not sell your personal data to third parties for their own marketing.
5. Data Retention
We keep your information for as long as necessary to:
Provide and maintain the Service
Comply with legal and accounting requirements
Resolve disputes and enforce our agreements
If you request account deletion, we will delete or anonymize your data where possible, but some information may be retained where required by law or for legitimate business purposes (e.g., transaction records).
6. Security
We use reasonable technical and organizational measures to protect your data, such as:
Encrypted connections (HTTPS)
Secure password storage
Access controls and logging
However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of your information.
7. Children’s Privacy
Keymo is not intended for children under 18.
We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us, and we will take steps to delete such information.
8. Your Rights & Choices
Depending on your country or region, you may have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your data (subject to legal obligations)
Object to or restrict certain types of processing
Withdraw consent where processing is based on consent
You can exercise these rights by contacting us at [support@keymo.app
].
We may need to verify your identity before responding.
You can also:
Update some details directly in the app (profile, contact info)
Manage notifications and permissions via your device settings
9. International Data Transfers
Your information may be processed and stored in countries other than your own.
By using Keymo, you consent to such transfers, subject to applicable data protection laws.
Where required, we will take appropriate steps to ensure that your data receives an adequate level of protection in the destination country.
10. Third-Party Links & Services
Keymo may contain links to third-party websites or integrate with third-party services (e.g., maps, payment gateways).
These third parties have their own privacy policies.
We are not responsible for their practices, so we recommend that you review their policies separately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The “Last updated” date at the top will indicate the latest version.
In case of significant changes, we may notify you via the app or email.
By continuing to use Keymo after the updated Policy becomes effective, you accept the revised terms.